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THE SHOP
This is a one-person project. If you have any doubts you can write me an email to carmen.reina.gm[at]gmail.com.

 EDITIONS
Editions are kept small because there is no need to over-produce.
Once the prints are sold out they won’t be re-printed.

PAYMENTS
Online payment is powered by Stripe (Visa, MasterCard, American Express and Apple Pay).

All purchases are VAT Exempt according to Art. 19 German VAT Act (§ 19 UStG)

PACKAGING
Orders are packaged using plastic-free, recicled and/or reused material with attention to detail.

Prints are packaged flat and between cardboards to make sure they don’t bent. However, if your order gets damaged during transport, please contact me by email documenting the problem and I’ll see what I can do.

SHIPPING
Orders are shipped from Germany via DHL with a tracking number so your order gets to you safely.

Shipping to Germany: 8€

Shipping outside Germany: 12€
( XXX )

After receiving your payment, your order will be shipped in 1 to 4 business days. Shipping times vary depending on your location and the current situation so allow up to 4 weeks for your package to arrive.

CHANGING/ CANCELLING
AN ORDER
You can change your address, modify or cancel your order only before your item has been shipped. If this is the case, please send me an email as soon as possible. Your order is shipped when you have received the shipping confirmation e-mail.

RETURNS
Once your order is shipped, please bear in mind that I cannot be responsible for damages, losses or delays from DHL or other shipping services.

If you are not happy with your item, you can return it up to 14 days after you have received it. The item must be in the same condition it arrived in. To request a return, contact me with the details of your order and the reason for requesting a return.

You are responsible for the shipping fees associated with returning an undamaged item, which must be sent properly packaged. Any items that arrive back damaged, bent or broken will not be refunded.



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